Stuart Cairns our new Customer Service Advisor brings with him over 5 years of experience in customer service and sales roles across a variety of industries.
As a key member of the Bowater by Birtley team, Stuart will be a first point of contact for customers with regards to the status of their orders. He is also responsible for processing orders for spare parts and monitoring existing orders as they progress through the production process to enable him to update customers in a timely manner.
Samantha Dixon joins Birtley Group as a Lintels Customer Services Advisor with over 6 years’ experience working within customer services. With the summer months approaching fast, Samantha will hold a key role in the Birtley Lintels Customer Service Team to ensure that orders are processed quickly and efficiently in order to meet the upcoming seasonal increase in demand for our products.
Wanting to take on a new career challenge, Samantha also brings great communication skills and the knowledge and expertise in assisting with often complex customer queries.
Both appointments will support Birtley Group as it continues to grow and further improve customer service levels, whilst increasing efficiencies across all group brands.
Graeme Miller, Managing Director at Birtley Group, comments: “We would like to offer a warm welcome to our newest team members Stewart and Samantha. As we continue to invest in our brands, it is essential that we bring in key team members, like Stewart and Samantha that are well equipped with the skills and expertise to deliver an exceptional service to our customers, support our growth, and help us carry on championing UK manufacturing.”
Birtley began life as Birtley Building Products in 1965, based at the current site in County Durham. Originally a steel fabricator for the area’s mining and power generation industries, the company made its first steel lintels in 1967. Since then, Birtley has grown from reliable local supplier to a UK-wide force in construction design technology and product development.
In 1889, the British Metal Expansion Company was established in Hartlepool. It had sole European rights for the manufacture of expanded metal mesh, mainly for use as reinforcement and lath in the rapidly expanding sector of concrete construction. The business that grew from these early days later changed its name to Expamet.
Acquired by Birtley Group in 2015, Bowater Doors is a nationally-known name synonymous with top quality and imaginative composite residential door design and manufacture.
The product portfolio offers exclusive ranges for trade installers and a retail range providing doors direct to consumer and social housing organisations.
Birtley Galvanizing boasts one of the most impressive galvanizing plants in Europe. The plant achieves the finest quality hot-dip galvanized zinc protective coatings to BS EN ISO 1461. Using state-of-the-art technology the plant processes steel products using a computer controlled, automated handling system, enabling Birtley Galvanizing to provide full project solutions to many industries.